Account
How do I create a Paribu Pass account?
You can create your Paribu Pass account on the website or in the mobile app.
You can download the Paribu Pass mobile app from the iOS and Android app stores.
To create an account in the Paribu Pass mobile app, follow these steps:
Open the Paribu Pass app.
Tap Create an account.
Enter your personal details.
Read and accept the agreements and information notices.
Tap Continue.
Enter the verification code sent to your email address.
Tap Verify to complete the process.
Your account has been created. Welcome to Paribu Pass.
To create an account on pass.paribu.com, follow these steps:
Open the pass.paribu.com website.
Click the My Account icon in the top right corner.
Click Create an account.
Enter your personal details.
Read and accept the agreements and information notices.
Click Continue.
Enter the verification code sent to your email address.
Click Verify to complete the process.
Your account has been created. Welcome to Paribu Pass.
I forgot my Paribu Pass password, what should I do?
If you have forgotten your Paribu Pass password, you can reset it and set a new one.
To reset your password in the Paribu Pass mobile app, follow these steps:
Open the Paribu Pass app.
Tap I forgot my password.
Enter the mobile phone number and email address registered to your Paribu Pass account.
Tap Continue.
Enter the verification code sent to your email address and continue.
Set and save your new password.
You have reset your password and set a new one. You can log in to your Paribu Pass account with your new password.
To reset your password on pass.paribu.com, follow these steps:
Open the pass.paribu.com website.
Click the My Account icon in the top right corner and enter your email address.
Click Continue.
Enter the verification code sent to your email address and continue.
Set and save your new password.
You have reset your password and set a new one. You can log in to your Paribu Pass account with your new password.
How can I save and update my payment methods?
You can save the credit and debit cards you use most often to the Paribu Pass app, and speed up your ticket purchases by completing payment with your saved card details.
If you have not saved a payment method before, follow these steps to add one in the Paribu Pass mobile app:
Open the Paribu Pass app and log in.
Tap Account & settings.
Tap Payment methods.
Tap Add a payment method.
Enter your card details.
Tap Save to complete the process.
You can manage your payment methods under Account & settings > Payment methods. There you can delete or update your saved payment methods.
To add a saved payment method on pass.paribu.com, follow these steps:
Open the pass.paribu.com website and log in.
Click the My Account icon in the top right corner.
Click Payment methods.
Click Add a payment method.
Enter your card details.
Tap Save to complete the process.
How can I manage my notification and communication preferences?
Under notification preferences you can update announcements and event notifications as well as your communication preferences. You can receive all notifications by email, SMS and mobile app notification, and customise your preferences for each of them.
Announcements cover discounted tickets, special offers and news from Paribu Pass.
Event notifications cover date, time and venue changes and reminders for events you are attending or have liked.
Communication preferences cover notifications about the products and services Paribu Pass provides, within the scope of the Commercial Electronic Message Consent Information.
To manage your notification and communication preferences in the Paribu Pass mobile app, follow these steps:
Open the Paribu Pass app and log in.
Tap Account & settings.
Tap Notification preferences.
Select the notification type you want to edit.
Set your email, SMS and mobile app notification preferences.
To manage your notification and communication preferences on pass.paribu.com, follow these steps:
Open the pass.paribu.com website and log in.
Click the My Account icon in the top right corner.
Click Notification preferences.
Select the notification type you want to edit.
Set your email, SMS and mobile app notification preferences.
If mobile app notifications are enabled in the Paribu Pass app but you are still not receiving mobile notifications from Paribu Pass, make sure you have granted notification permission to Pass in your phone settings.
What are Favorites, what are they for and how do I use them?
Favorites is a feature developed to help users easily reach events with tickets on sale on Paribu Pass and personalise their Paribu Pass experience.
All users can add events that interest them across different categories to their favorites using the heart icon on each event detail page. By going to My Account > Favorites, they can see the events they have added to their favorites and reach those events faster. Users can also be notified of date, location or condition changes to the events in their favorites.
Buying Tickets
How can I buy a ticket in the Paribu Pass mobile app?
To buy a ticket in the Paribu Pass mobile app, follow these steps:
Open the Paribu Pass mobile app. If you have an account, log in.
Open the detail page of the event you want a ticket for.
Tap the date and location you want a ticket for.
Select a category.
Select your seat.
Besides the category, select a ticket type if available.
Tap Save seat.
Tap Buy ticket.
Enter your contact details.
If you have no saved card, enter your card details.
Accept the agreements and tap Complete payment.
If the payment is successful, your tickets are sent to your email address. You can also reach your upcoming and past tickets under My Account > All tickets.
How can I buy a ticket on the Paribu Pass website?
To buy a ticket on the Paribu Pass website, follow these steps:
Open the pass.paribu.com website. If you have an account, log in.
Open the detail page of the event you want a ticket for.
Click the date and location you want a ticket for.
Select a category.
Select your seat.
Besides the category, select a student / full ticket type.
Click Save seat.
Click Buy ticket.
Enter your contact details.
If you have no saved card, enter your card details.
Accept the agreements and click Complete payment.
If the payment is successful, your tickets are sent to your email address. You can also reach your upcoming and past tickets under My Account > All tickets.
Can I buy a ticket on Paribu Pass without creating an account?
Yes, you can buy tickets on Paribu Pass without creating an account. We recommend creating a Paribu Pass account so that you can benefit from all of Paribu Pass's features.
To buy a ticket without creating an account, after selecting the event/session/date you can click Continue without logging in and proceed to the payment step.
Which payment methods can I use when buying a ticket?
You can use a credit card or a debit card when buying tickets on Paribu Pass. Thanks to 3D Secure, the secure payment method developed by the major card networks, you can shop safely with your credit cards.
How many tickets can I buy at once, and why?
You can buy up to 9 tickets at once for an event. To buy more tickets, you can make more than one transaction. The limit of 9 tickets per transaction is applied to keep the ticketing process fair for all users.
Are there any service fees or transaction fees on Paribu Pass?
No, you do not pay any transaction fee or service fee when buying a ticket on Paribu Pass. You only pay the ticket price and face no surprise charges.
I need a corporate invoice, what should I do?
For a corporate invoice, you need to tick the "I would like a corporate invoice." option at the payment step. The following details are requested so that the corporate invoice can be issued:
Tax office
Tax number
City
District
Full address
Once you have ticked the "I would like a corporate invoice." option and provided the requested details, your corporate invoice is sent to your email address when your payment is completed.
My ticket did not arrive in my email, what should I do?
When you successfully complete your ticket purchase, your ticket is sent to your email address. You can check the Spam / Junk folder in your mailbox. If you cannot find your ticket in your email, you can reach your upcoming and past tickets under My Account > All tickets.
If you bought your ticket without creating an account, you can contact Paribu Pass Support at [email protected].
What is the ticket reservation period?
The ticket reservation period is a feature intended to provide a fair ticketing process for all users, especially for events in high demand.
When you select a seat or a ticket for an event on Paribu Pass before the payment step, the seat or ticket you selected is reserved for you for 10 minutes. You need to complete the payment and purchase within 10 minutes. After 10 minutes the reservation on the seat / ticket is released.
I bought a ticket without creating an account and I cannot access my ticket, what should I do?
You can contact Paribu Pass Support at [email protected].
Where can I see the tickets I bought earlier?
You can reach your upcoming and past tickets under My Account > All tickets.
The website says tickets are sold out; can I buy a ticket at the box office?
The Paribu Pass website and mobile app sell tickets through a shared system. Tickets being shown as sold out on the web or mobile channels does not always mean that tickets are sold out at the box office. You can get information from the box offices of the event venue.
Events
Which events are on Paribu Pass?
On Paribu Pass you can find tickets for many types of events such as theatre, concerts, sports, cinema, exhibitions, festivals, stand-up and fairs. You can browse the events on Paribu Pass in the Discover section.
How can I find the event I am looking for?
To buy a ticket for the event you are looking for and review the event details, you can search on Paribu Pass; you can filter by date, location and city. You can also explore popular searches.
How can I access my ticket?
The ticket you bought on Paribu Pass is sent to your email address. You can reach the QR code you will use at the event entrance under My Account > All tickets.
How do I use my ticket?
The ticket you bought on Paribu Pass is sent to your email address as a PDF file containing the QR code you will use at the event entrance. You can also reach the QR code you will use at the event entrance under My Account > All tickets. You can enter the event area by showing the QR code to the staff at the event entrance.
My QR code did not work at the event entrance, what can I do?
Your QR code not working does not affect the validity of your ticket. You can give the manual code shown below your QR code to the box office team and ask the staff at the event area for help. The validity of your ticket can be checked with your identification details.
Is ID required to enter an event?
To buy an event ticket on Paribu Pass, you are expected to share your Turkish ID number. In addition, for some events, ID may be required for the student, teacher or over-65 discount. Whether ID is checked at the event entrance, or whether the name on the ticket is checked against the ticket holder, may vary depending on the event and the organiser.
Can children attend the event?
The age limit varies by event. You can find information about the conditions for attending the event on the event detail page.
Where can I find the address of the event venue?
By clicking the address link on the event detail page, you can see the venue on the map.
How long before the event start time do I need to be at the venue?
Details and rules may vary for each event. You can review the rules of the event you bought a ticket for.
There is a different name on my ticket, can I enter the event?
If there is a different name on your ticket, to avoid losing time at the event entrance you need to contact Paribu Pass Support at [email protected] before coming to the event and request that your details be updated.
Cancellation & Refund Processes
Can I cancel/refund the ticket I bought?
Refunds can only be processed in the case of session cancellations / postponements.
Can I change the seat / category / session / date for the ticket I bought?
Session and date changes can be made in line with certain rules.
For a ticket change to be possible, tickets must not be sold out for the session your ticket is in or for the newly selected session.
Change requests are accepted up to 12 hours before the session starts at the latest.
For seat change or upgrade requests, you can contact the Paribu Pass Support team at [email protected].
The event I bought a ticket for was cancelled, what should I do?
For cancelled events, ticket refunds are processed automatically; you do not need to take any further action.
The event I bought a ticket for was postponed, what should I do?
Information about postponed events or events whose conditions have changed is sent through our communication channels. For such events, you can request a refund if you wish.
We kindly ask you to send us your refund request within the period stated to you after the event change notification.
We would like to remind you that refund requests sent outside the stated period cannot be processed and the ticket will be updated automatically.
When will the refund for a cancelled event be credited?
The refund process for tickets bought on Paribu Pass starts once the cancellation of the event is confirmed. After the refund process is completed, the banks are expected to credit the refund to your credit card. Banks usually complete the refund within 3-7 business days; this period may vary depending on the bank.
Offers & Campaigns
Where can I get Paribu Pass discount codes?
Paribu users can find discount codes to use for advantageous prices at events whose tickets are sold on Paribu Pass in the Offers section of the Paribu app.
These campaigns and privileges, which can be reached via See offers in the Paribu app, are offered to users who meet certain participation conditions and are updated periodically. You can list the current offers by tapping the See offers button on the Paribu home screen. Offers are sorted by the dates they are valid. The offer detail screens include the offer title, its description, the dates it is valid, information on how to benefit from the offer, a button to get the code and a button linking to the participation conditions.
How can I use a Paribu Pass discount code?
A discount code obtained from the Offers section of the Paribu app or acquired in another way can be used at the payment step of the ticket purchase flow on Paribu Pass. The discount code can be activated by entering it in the Discount code field at the payment step and using the Add button.
