Can I cancel/refund the ticket I bought?
Refunds can only be processed in the case of session cancellations / postponements.
The refund process for tickets bought on Paribu Pass starts once the cancellation of the event is confirmed. After the refund process is completed, the banks are expected to credit the refund to your credit card. Banks usually complete the refund within 3-7 business days; this period may vary depending on the bank.
Can I change the seat / category / session / date for the ticket I bought?
Session and date changes can be made in line with certain rules.
For a ticket change to be possible, tickets must not be sold out for the session your ticket is in or for the newly selected session.
Change requests are accepted up to 12 hours before the session starts at the latest.
For seat change or upgrade requests, you can contact the Paribu Pass Support team at [email protected].
The event I bought a ticket for was cancelled, what should I do?
For cancelled events, ticket refunds are processed automatically; you do not need to take any further action.
The event I bought a ticket for was postponed, what should I do?
Information about postponed events or events whose conditions have changed is sent through our communication channels. For such events, you can request a refund if you wish.
We kindly ask you to send us your refund request within the period stated to you after the event change notification.
We would like to remind you that refund requests sent outside the stated period cannot be processed and the ticket will be updated automatically.
When will the refund for a cancelled event be credited?
The refund process for tickets bought on Paribu Pass starts once the cancellation of the event is confirmed. After the refund process is completed, the banks are expected to credit the refund to your credit card. Banks usually complete the refund within 3-7 business days; this period may vary depending on the bank.
