Buying Tickets
How can I buy a ticket in the Paribu Pass mobile app?
To buy a ticket in the Paribu Pass mobile app, follow these steps:
Open the Paribu Pass mobile app. If you have an account, log in.
Open the detail page of the event you want a ticket for.
Tap the date and location you want a ticket for.
Select a category.
Select your seat.
Besides the category, select a ticket type if available.
Tap Save seat.
Tap Buy ticket.
Enter your contact details.
If you have no saved card, enter your card details.
Accept the agreements and tap Complete payment.
If the payment is successful, your tickets are sent to your email address. You can also reach your upcoming and past tickets under My Account > All tickets.
How can I buy a ticket on the Paribu Pass website?
To buy a ticket on the Paribu Pass website, follow these steps:
Open the pass.paribu.com website. If you have an account, log in.
Open the detail page of the event you want a ticket for.
Click the date and location you want a ticket for.
Select a category.
Select your seat.
Besides the category, select a student / full ticket type.
Click Save seat.
Click Buy ticket.
Enter your contact details.
If you have no saved card, enter your card details.
Accept the agreements and click Complete payment.
If the payment is successful, your tickets are sent to your email address. You can also reach your upcoming and past tickets under My Account > All tickets.
Can I buy a ticket on Paribu Pass without creating an account?
Yes, you can buy tickets on Paribu Pass without creating an account. We recommend creating a Paribu Pass account so that you can benefit from all of Paribu Pass's features.
To buy a ticket without creating an account, after selecting the event/session/date you can click Continue without logging in and proceed to the payment step.
Which payment methods can I use when buying a ticket?
You can use a credit card or a debit card when buying tickets on Paribu Pass. Thanks to 3D Secure, the secure payment method developed by the major card networks, you can shop safely with your credit cards.
How many tickets can I buy at once, and why?
You can buy up to 9 tickets at once for an event. To buy more tickets, you can make more than one transaction. The limit of 9 tickets per transaction is applied to keep the ticketing process fair for all users.
Are there any service fees or transaction fees on Paribu Pass?
No, you do not pay any transaction fee or service fee when buying a ticket on Paribu Pass. You only pay the ticket price and face no surprise charges.
I need a corporate invoice, what should I do?
For a corporate invoice, you need to tick the "I would like a corporate invoice." option at the payment step. The following details are requested so that the corporate invoice can be issued:
Tax office
Tax number
City
District
Full address
Once you have ticked the "I would like a corporate invoice." option and provided the requested details, your corporate invoice is sent to your email address when your payment is completed.
My ticket did not arrive in my email, what should I do?
When you successfully complete your ticket purchase, your ticket is sent to your email address. You can check the Spam / Junk folder in your mailbox. If you cannot find your ticket in your email, you can reach your upcoming and past tickets under My Account > All tickets.
If you bought your ticket without creating an account, you can contact Paribu Pass Support at [email protected].
What is the ticket reservation period?
The ticket reservation period is a feature intended to provide a fair ticketing process for all users, especially for events in high demand.
When you select a seat or a ticket for an event on Paribu Pass before the payment step, the seat or ticket you selected is reserved for you for 10 minutes. You need to complete the payment and purchase within 10 minutes. After 10 minutes the reservation on the seat / ticket is released.
I bought a ticket without creating an account and I cannot access my ticket, what should I do?
You can contact Paribu Pass Support at [email protected].
Where can I see the tickets I bought earlier?
You can reach your upcoming and past tickets under My Account > All tickets.
The website says tickets are sold out; can I buy a ticket at the box office?
The Paribu Pass website and mobile app sell tickets through a shared system. Tickets being shown as sold out on the web or mobile channels does not always mean that tickets are sold out at the box office. You can get information from the box offices of the event venue.
