How to buy a ticket
Buying Tickets
How do I buy a ticket on the Paribu Pass mobile app?
To buy a ticket from the Paribu Pass mobile app, follow these steps:
- Open the Paribu Pass mobile app. If you have an account, log in.
- Open the detail page of the event you want to buy a ticket for.
- Tap the date and location you want.
- Select a category.
- Choose your seat.
- If applicable, choose a ticket type in addition to the category.
- Tap the Save seat button.
- Tap the Buy ticket button.
- Enter your contact information.
- If you don't have a saved card, enter your card details.
- Accept the agreements and tap the Complete payment button.
If the payment is successful, your tickets are emailed to you. You can also access your upcoming and past tickets from My account > All tickets.
How do I buy a ticket on the Paribu Pass website?
To buy a ticket from the Paribu Pass website, follow these steps:
- Open pass.paribu.com. If you have an account, log in.
- Open the detail page of the event you want to buy a ticket for.
- Click the date and location you want.
- Select a category.
- Choose your seat.
- Choose a student / full ticket type in addition to the category.
- Click the Save seat button.
- Click the Buy ticket button.
- Enter your contact information.
- If you don't have a saved card, enter your card details.
- Accept the agreements and click the Complete payment button.
If the payment is successful, your tickets are emailed to you. You can also access your upcoming and past tickets from My account > All tickets.
Can I buy a ticket on Paribu Pass without creating an account?
Yes, you can buy a ticket on Paribu Pass without creating an account. We still recommend creating an account so you can take advantage of all Paribu Pass features.
To buy a ticket without creating an account, after selecting the event/session/date you can click the Continue without logging in button and proceed to payment.
Which payment methods can I use when buying a ticket?
You can use a credit card or debit card to buy tickets on Paribu Pass. With the 3D Secure payment method developed by major card networks, you can shop with your credit cards safely.
What is the maximum number of tickets I can buy at once, and why?
You can buy up to 9 tickets per transaction for a single event. To buy more, you can make multiple purchases. The 9-ticket limit per transaction is applied to keep the ticketing process fair for all users.
Are there any service fees or transaction fees on Paribu Pass?
No, you don't pay any transaction or service fees when buying tickets on Paribu Pass. You only pay the ticket price — no surprise charges.
My ticket didn't arrive in my inbox — what should I do?
Once you complete a purchase, your ticket is emailed to you. Check your Spam / Junk folder. If you still can't find the email, you can access your upcoming and past tickets from My account > All tickets.
If you bought a ticket without creating an account, you can contact Paribu Pass Support at pass@paribu.com.
What is the ticket reservation period?
The ticket reservation period is a feature designed to keep the ticketing process fair for everyone, especially for high-demand events.
When you select a seat or ticket on Paribu Pass before reaching the payment step, that seat or ticket is held for you for 10 minutes. You need to complete the payment within 10 minutes. After 10 minutes the reservation is released.
I bought a ticket without creating an account and I can't access it — what should I do?
You can contact Paribu Pass Support at pass@paribu.com.
Where can I see tickets I've bought previously?
You can access your upcoming and past tickets from My account > All tickets.
The site says tickets are sold out — can I still buy them at the box office?
The Paribu Pass website and mobile app sell tickets through a shared system. If the website or app shows tickets as sold out, it doesn't always mean the box office is sold out too. You can check with the venue's box office for more information.